Frequently Asked Questions

Visit the Happy Hearts Hub website and click on the "Enroll Now" button. Follow the steps to create an account, provide personal information, choose a learning plan, and complete the payment process.

We accept credit/debit cards, PayPal, and bank transfers. Detailed instructions are provided during the payment process.

You can reach our technical support team at support@happyheartshub.com. We respond to support requests within 24 hours.

We offer a full refund if the request is made within the first two weeks of the course. Please refer to our Refund Policy section for detailed information.

Our instructors are selected based on their qualifications, experience, and fit with our values. We conduct thorough interviews and background checks.

Some advanced courses may have prerequisites. Please check the course description for specific requirements.

Class materials are available on the LMS. You can access them by logging into your account and navigating to your enrolled course.

To start the enrollment process, click the “Enroll Now” button located at the top left of the Happy Hearts Hub website. Proceed to fill out the information asked. For a more detailed guide on enrollment, please click this link to go to the enrollment process step by step.

After filling out the information from the “Enroll Now” page, you will receive an email to the provided address stating your enrollment is under evaluation. If your enrollment passes the review, you will receive an email for confirmation on your enrollment together with your portal account information. A payment gateway will be present in the email for the assessment test if you are enrolling for the course-based curriculum. If enrolling for private tutoring, you will initially receive an email of confirmation followed by another email with the payment gateway to pay the tuition fee.

• For course-based enrollment, you will be asked to pay the assessment fee first to take the assessment exam, allowing us to place you in the proper course for your English level. Afterward, you will be asked to pay the tuition fee. Course-based enrollment requires quarterly payments with an initial lock-in period of 6 months, during which you cannot opt-out. You will need to make three payments in total: the assessment fee, the first quarter fee, and the second quarter fee.
• For tutoring service payments, they are done monthly, with a one-month lock-in period. You can choose to opt out of the service after every month.

After enrollment and the first payment has been confirmed, you will be scheduled for an online orientation from Happy Hearts Hub in Big Blue, our online platform, using the portal account issued to you during enrollment. During the orientation, you will be informed about how the Happy Hearts Hub teaching service operates, your schedule, and the rules and regulations for students.

If you miss a class, you will be required to attend remedial sessions on Mondays to cover the missed material. Please refer to our attendance policy for more details.

You can provide feedback using the Feedback Form available on our website or through the link provided in your course completion email. Your feedback helps us improve our services.

Yes, you can change your learning plan within the first two weeks of enrollment. Please contact support@happyheartshub.com for assistance.

Immediately notify your instructor via the chat function in the learning platform. If the issue persists, contact technical support at support@happyheartshub.com for further assistance.

Contact your instructor and the administrative office as soon as possible to discuss your situation. You may need to provide documentation, and we will work with you to determine the best course of action.

Assignments should be submitted through the LMS. Follow the instructions provided in your course for uploading files. Ensure that you submit your work before the deadline to avoid penalties.

You will have the opportunity to retake assessments or attend remedial classes to improve your understanding of the material. Contact your instructor to discuss your options.

You can interact with other students through discussion forums, group projects, and class chats available on the LMS. Participate actively to enhance your learning experience.

Using the account provided.

If you are late for class, inform your instructor as soon as possible through the LMS chat or email. Try to minimize disruptions and catch up on any missed material.

If you are absent for class, you must attend remedial sessions on Mondays to cover the missed material. Inform your instructor in advance if possible and follow the attendance policy.

Remedial classes are sessions designed to help students catch up on material they missed or did not understand during regular classes. They are typically scheduled on Mondays.

Address the issue privately with the student to understand the cause of the behavior. If the problem persists, escalate it to the administrative office for further action.

Course materials can be updated through the LMS. Ensure that any changes are communicated to students promptly. If you need assistance, contact IT support.

Inform the administrative office and your students as soon as possible. We will arrange for a substitute instructor or reschedule your classes as needed.

You can view your child’s progress through the parent portal on the LMS. Progress reports are also emailed periodically.

Contact the instructor and the administrative office immediately. Provide necessary documentation for the absence and discuss how your child can catch up on missed material.

Our teachers are highly qualified, with relevant degrees and extensive experience in their subject areas. We conduct thorough interviews and background checks to ensure the best instructors for our students.

Yes, you can contact your child’s teacher directly through the parent portal on the LMS or via the email provided by the school.

Yes, we provide personalized learning plans and support for special needs children. Please contact our administrative office for more details on the accommodations we offer.

We assess each student’s strengths, weaknesses, and learning styles to create a personalized learning plan. Regular assessments and feedback help us adjust the plan as needed.

Please contact our business development team at partners@happyheartshub.com to discuss partnership opportunities.

Our partnerships involve collaboration on educational projects, sharing resources, and mutual promotion. Each partnership is tailored to fit the specific needs and goals of both parties. Contact our business development team for detailed information.